If you are not happy with your purchase you are welcome to return your item(s) for an EXCHANGE or CREDIT NOTE provided we receive the intent for return within 24 hours of receipt and:
• The goods arrive to us in perfect condition they were sent in, saleable.
• The goods have not been worn or washed or in any way altered from original condition.
• All swing tags are securely still attached.
*We suggest that all garments are tried on by you on receipt so that an exchange or return can be fulfilled within our policy time frame.
Suite 12/15, 617 Elizabeth St
Redfern NSW 2016
PLEASE NOTE: Return shipping must be prepaid and traceable method to ensure safe and documented delivery. We take no responsibility for missing incoming deliveries. We may not accept liability for the return shipments.
*Receiving an RMA# does not guarantee that your purchase will be exchanged or refunded, it only guarantees an assessment of the item, once the item has been received and assessed, you will be notified in your account of a refund that has been processed for your returned item, or will receive a Credit Voucher in your account that can be used at your next Checkout to pay for your purchases.
*We do not refund shipping charges for goods returned, unless it is due to a fault in the garment.
We apologise for any convenience a faulty garment may cause and will refund at our discretion for any items deemed faulty by our QC department. Please note that garments that are damaged as a result of wear and tear or carelessness are not considered to be faulty.
Footwear & Bags
Please try footwear on a carpeted surface before general wear. Leather goods need to be treated appropriately. If you wish to return a product, it must be returned unmarked and in their original packaging and box.
If you have any other queries regarding our Exchange/Returns please do not hesitate to contact us.
Tel: +61 2 9698 6497 Ext 1